Achieve Effective Communication (Communications Training) @ CMI - The Communications and Management Institute


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Communications Training

1. Achieve Effective Communication


Content

		Course Aims & Objectives
		Course Overview
	1.	Barriers to effective
		communication
	2.	Forms of Communication
	3.	Skills of good communication
	4.	Structuring messages
	5.	Negotiating
	6.	Handling conflict
	7.	Body Language
	8.	Build Rapport
	9.	Measuring your performance
		....more

About the Course

Frequently misunderstandings occur between

staff and management, companies and

customers/ suppliers. Poor company

performance occurs largely as a result of poor

communication skills. Effective communication

skills allows staff and management to increase

company performance and increase profitability.

Course Aims & Objectives

This course provides the foundation for clear

communication by focusing on interpersonal

skills. Once these key skills are mastered, staff

and management work more harmoniously and

communication improves across all levels of an organisation.

Achieve Effective Communication - Course Overview

Barriers to effective communication

Forms of Communication

Skills of good communication

Structuring messages

Negotiating

Communicating to Customers and Colleagues

Effective questioning and active listening

Preparation techniques

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Handling conflict
Handling different personalities
Body Language
Build Rapport
Measuring your performance

Methodology
The principal method of learning is through workshops, course notes, exercises, group discussion (with 2 or more people) and role-play.

Duration and Cost
The course can be run on a one-to one basis and costs 690.00 for one day or costs 590.00 for three or more people.

Scheduled Dates 2007/2008
Aug, Sept, Oct, Nov, Dec 07.
Jan, March, April 08.


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