Public Sector Management Diploma
		Content           Course Aims & Objectives     Core Subjects (5)     1. Public Services Management     2. Public Sector Economics     3. Human Resources Management in the Public Sector     4. Customer Service (New)     5. Corporate Project                                 Course Overview
About the Course The Diploma in Public Sector Management provides managers and executives in the public sectors with clear perspectives on the necessity, for effective leadership and management against the backdrop of increasing demands on public services.

The programme is suitable for managers from across the public and voluntary sectors, for example: national, regional, and local government, health, police, fire service, and a range of other public service bodies. The aim of the Public Sector Diploma course is to contribute to innovation and improvement in the quality of public service, and improved experiences for users and other stakeholders. This course is aimed at those interested in pursuing or those already in employment in the public sector who wish to further their career. This programme offers unique leadership and strategic insights to management. It also provides an examination of the key issues and solutions that public sector employees and managers confront on a daily basis.

The Diploma in Public Sector Management focuses on customer service and the need to manage resources so that a quality service is delivered. It draws distinguishing characteristics of managing and working in the public sector.

Course Overview – 5 Core Subjects

1. Public Services Management
2. Public Sector Economics
3. Human Resources Management in the Public Sector
4. Customer Service (New)
5. Corporate Project

Course Overview

Public Services Management
Political Context- Social and Economic Context, New Technologies and Public Management, Distinctiveness of Public Management, Accountabilities, Bureaucracy and Markets, Strategic Management, Managing Human resources, Financial Management, Marketing for Public Services, Managing Networks, Managing Performance, Managing Change, Public Service Culture, Ethics Management, Responsive Public Service, Comparative Public Service Management.

Public Sector Economics
Economic Rationale for the State, Equity and Efficiency , Public Goods , Externalities, Asymmetric c information, Cost Benefit analysis, Public Choice, Government Failure, Taxation , Tax Incidence and efficiencies, Inter temporal Issues, Taxes on Labour, Income Inequality, Poverty, Social insurance and the Welfare state, Social Policy, Pensions and Ageing, Health Care, Education and Training, , Privatisation and social ownership, Regulation and competition Policy, The Environment, Federal Issues and the European Union.

Human Resource Management in the Public Sector
Human resource Management in a Dynamic Environment, Strategic Human Resource Management and Planning, Strategic Human Resource Management and Technology, Equal Employment Opportunity, Valuing a Diverse Workforce, Volunteers in Public and non Profit Sector, Job analysis, Recruitment selection, Performance Management, Compensation, Benefits, Training and Development, Collective Bargaining in Public and Non Profit Sectors.

Customer Service
What is Customer Service, Challenges of Customer Service, Problem Solving, Strategy & Formulating a Plan for Success, Empowerment, Communication in Customer Service, Coping with challenging Customers, Motivation , Leadership in Customer service, Customer Retention & Measurement of Satisfaction, Delivering Customer Service to the Changing Market Place, Excellence in Customer Service.

Corporate Project:
The Characteristics of Strategic Decisions, Levels of Strategy, Developing a Strategic Perspective, Strategic Decision Making in Practice, Development of Solutions, Cultural View of Patterns of Strategic Change, Analysing the Environment, Auditing Environmental Influences On Organisations, Strategy Evaluation Techniques: Planning & Allocating Resources.

This module involves preparation and submission of a corporate project on your organisation. The corporate project allows you to really engage at a strategic research level with managers in your department or organisation. Many employers are impressed with the outcome of the project as it offers strategic solutions and direction that is badly needed in organisations to-day.

Why chose CMI?

1. Since 2004, CMI has built an excellent reputation with employers as one of Irelands leading Public Management educators.
2. CMI brings over 50 years of combined Management Studies experience from our panel of qualified Public Sector Management professionals.
3. CMI has demonstrated in the past four years that they are committed to Management excellence. Courses are annually researched and updated to meet the demands and needs of Strategic Managers.
4. Many past students now work in junior, middle and senior Management positions for some of the leading public and voluntary sector organisations.
5. Online course notes, journals, information websites and relevant articles are available online to download at all times.
6. Courses are centrally located off Dame Street, Dublin 2
7. CMI Lecturers work in Management and Management consultancy and can provide you with personal insights relevant to real world scenarios. They offer you class exercises and assignments which allows you to develop your Management knowledge/skills in a stimulating class environment.

Cost and Duration

The Diploma in Public Sector Management is 20 weeks duration and there are five modules to complete. The cost of the course is 1,650 Euro plus exam fees of 350euro. Total cost is 2,000 euro and is payable to CMI in advance of course commencement. Please note places are limited and enrolment forms must be submitted by the deadline date.

Scheduled Dates 2008/2009

Start: Wednesday 8 October 2008. 18:30-21:30, 30 WKS, Finish: April 2009
Exams: January 09 & April 09