2. Excellent Customer Care
Communications Training
4. Assertiveness Skills      
3. Negotiating Skills
       
Content
       
  Course Aims & Objectives  
  Course Overview  
  1. Defining the negotiating process  
  2. Preparing to negotiate  
  3. Assessing the opposition
  4. Understanding body language  
    and mood  
  5. Using an agenda  
  6. Making a proposal  
  7. Responding to a proposal,  
    Handling ploys  
  8. Closing the deal
    ....more   
     

About the Course
The course is designed to deliver all you need to  
know about negotiating effectively, whether as a  
manager, buyer or sales person. The
programme provides intensive training in
negotiation techniques that will enable you to
successfully progress through the stages of the
negotiation process through to closing the deal.
Emphasis is on developing your ability to learn
first-class negotiation skills.
 
Negotiating Skills - Course Overview
Defining the negotiating process
Understanding the rules of negotiation
Negotiation Styles- different types in organisations
Preparing to negotiate – identifying objectives/time/data/logic
Assessing the opposition – their strengths, weaknesses, objectives and tactics
Understanding body language and mood- Self Observation
Selecting a successful negotiating strategy- tactics
Using an agenda – focus on aims and objectives
Making a proposal – Timing, phrasing, do’s and don'ts
Responding to a proposal, Handling ploys
How to maintain positive relationships
How to manage conflict
Handling negotiation breakdown- Methods of breaking deadlocks
Develop a negotiating personality that helps you arrive at a win-win situation
Closing the deal
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Assessing your ability – maintaining skills

Methodology
Negotiation training requires a practical learning approach, with plenty of opportunity to practice the skills involved. A series of instructional sessions will explain and demonstrate effective methods. By the end of the course you will have practised the core skills and strategies of the art of negotation and will have the ability to put them in to practice.

Course duration
1 day

Course Fee
690 Euro, which includes course material.

Scheduled Dates 2009/2010
Aug, Sept, Oct, Nov, Dec 09.
Jan, March, April 2010

    
                   
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