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Retail Operations Management Diploma

  • Course overview

    Retail courses

    5 star reviews 'I really enjoyed this course and I picked up new ways to manage staff and operate the store for maximum profit, definitely worthwhile' Michael Ashmore - Read More Reviews

    This Diploma in Retail Operations Management course is the only industry focused retail qualification in Ireland which provides career advancement and progression opportunities. This retail course is a comprehensive part time evening course delivered over 3 months and will cover every aspect of managing a successful retail operation.

    Unlike other retail diploma courses which are purely academic and designed as part of a Degree, this course offers you real results with transferable skills and knowledge at the end. Employers want results.

    The role of the retail manager is varied and exciting. Retail managers are responsible for the daily running of stores or departments and their aim is to maximise profits and minimise costs. Retail managers must ensure promotions are run accurately and that staff are working towards daily and weekly targets. Depending on the size of the store, and company structure, retail managers may also be required to deal with:

    • Customer service
    • Store Promotion
    • Finance
    • Human resources
    • Information technology;
    • Logistics
    • Marketing
    • Store design

    The aim of the course, is to introduce you to proven retail strategies and tactics. Key areas include: Motivating a team to increase sales, manage stock levels, analyse sales figures, use IT to record sales figures and data analyse, employee management, cost management, store atmosphere, visual merchandising, retail buying, transportation and distribution, location and store design.

    The Retail diploma course offers you the latest retail management knowledge which reflect current industry trends and challenges. You will learn from industry experts and retail consultants who have worked with Dunnes Stores, Superquinn, Super value and several other retail brands. 

    Past graduates now enjoy successful roles as  Retail managers, Head of Retail operations, Warehousing manager, Retail Merchandisers, Store design, retail administrator, Retail marketing managers.

    Award body: CMI
    1 Major Project

    Award: Diploma in Retail Operations Management
    Award Body: CMI

    Progression to Ordinary level degree.

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    Related course - Management Certificate

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    Call us Now on 014927070 to discuss course options

  • Modules

    1. The nature of retail operations and management;
    2. The role of the retail buyer;
    3. Chains of distribution and physical distribution;
    4. Stock and order systems;
    5. Location strategy;
    6. Merchandising and point of sale strategies;
    7. Maintaining optimum stock levels;
    8. Shrinkage;
    9. I.T. and retail operations;
    10. International operations;
    11. Operations from independents to major chains;
    12. The different aspects of Retail Operations Management
  • Fees

    Classroom course is € 1,150.00 

    Includes all tuition, registration, assessment and online notes.

    Applicants are required to pay a minimum deposit of €300 to secure a place on the programme. The balance of fees are due on or before programme commencement.

    See CMI Terms & Conditions for booking.

    The total cost of the course is 980.00 euro.The fee includes all online notes, registration, and assessment fees.

    Applicants are required to pay a minimum deposit of €300 to secure a place on the programme. The balance of fees are due on or before programme commencement. Terms & Conditions apply.

    How do I book

    Simply complete the online booking form  .

    Pay a 300 euro deposit online via Visa debit or Visa credit card

    Your place on the course is confirmed within 2-3 days of receipt of online booking/payment.

    Balance of payment is required before commencement of course.

    Online Bookings and payments are subject to CMI Terms & Conditions.

Course timetable

  • Classroom

    • Start: Tuesday 1st May 1 night per week ( Tuesdays ) 6.30 pm to 9.30 pm
    • End: July 2018
    • Assigments: 1 Major Project
    • Duration: 10 weeks, part time, one evening per week
    • Level: 6
    • Places: Available


Keith Harford
Keith has over 30 years experience in Retail Management having worked for Superquinn, and the Musgrave Group, he is now a Retail consultant. Keith has vast experience in designing, building and delivering training and management development programmes. 

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Graham Moore