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Terms & Conditions


For the purposes of these Terms: ‘We’ and or ‘Us’ and or ‘CMI’ means Communications & Management Institute Limited trading as CMI Communications & Management Institute who will provide you with the course(s) you ordered. ‘You’ means the learner receiving the course(s). ‘Enrol’ means the process of enrolling, booking or ordering a course and the term Enrolment shall be construed accordingly. Learner Contract means the agreement by CMI to provide the services set out in the completed application form, the brochure and timetable documents for the course on CMI’s website or which are emailed to the Learner and these terms. Applicants enter a legally binding learner Contract with CMI, upon written notification from CMI admissions to the learner that the completed online enrolment form submitted by the applicant has been approved and the Learner has made a full payment and/or deposit in the required amount to CMI. The contract has a start date (time of booking) and expires on the course expiry date.

1. Steps to Booking

1.1 Complete Personal Details – All mandatory fields on the Online Booking form to be completed and press submit information at bottom of the Book Online webpage. Applicants will receive an immediate email of details inserted on the booking form.

1.2 Chose Payment Option – A payment is required to secure the booking. The following payment options are offered on the online Application page:

  • Pay Full Fee Online – chose this option and pay in full for your course. Whatever course you choose on the booking form, the advertised fee will be deducted from your account or visa or laser account
  • Pay 300euro deposit online – Choosing this option you will be required to submit your VISA, Debit Card or Laser Card details online. This is a secured online payment facility offered by Realex International Payments provider. Once the deposit is received Admissions will process your booking. The deposit is deducted from the overall course fee and the balance of payment is required before start date of course.
  • Bank transfer: The preferred method of payment is by bank transfer to CMI account IBAN IE42AIBK93329504992018. Please ensure that you put your name on the transfer so that payment is referenced to you on the CMI account.
  • Balance of Payment –  You can pay online inserting the fee balance at the following link: The balance of course fees must be paid 2 weeks prior to course commencement. To Pay online – PAY FEES. You can also contact us to make payment over the phone T:014927070.
  • Sponsorship payment –  A deposit must be paid by the applicant which is refunded upon receipt of full sponsorship payment. Full sponsorship fee must be paid 2 weeks in advance of course commencement.

The Current Fee for any course at any given time is displayed on the CMI Website . and may vary. CMI reserves the right to increase or decrease fees accordingly. CMI reserves the right to suspend a students place on a course as a result of non-payment or late payment.

1.3. Admissions 

All course booking information is reviewed against eligibility criteria by Admissions. You will receive written notification from admissions within 7 working days of receipt of your application. Any applicant not eligible will have their deposit or full payment immediately refunded. CMI reserve the right to refuse an applicants place if they do not satisfy the eligibility criteria for their chosen course or if it comes to the notice of CMI that an applicant has furnished incorrect or misleading information on their application form.

1.4 Cancellations & Course Refunds

Within 14 days of booking: Learners have the right to cancel the Contract (entered into at time of booking) if the Learner gives written notice of cancellation within the fourteen calendar day period beginning on the day following the day on which the Contract is entered. If a Learner exercises their right to cancel during this fourteen day period, they shall receive a full refund of all amounts already paid by the Learner less the cost of any services already performed by CMI before the end of the fourteen day period. Specifically, where the Learner has received any books or other materials as part of the Services, the Learner must return and bear the cost of returning the books and materials to CMI.

After 14 days of booking cancellation/refund rights are as follows:

  • Prior to course: If you are outside the 14 day cooling off period from contract start date (which is day after date of booking), the deposit and fees paid are non refundable prior to course start date. A credit will remain in that learners account to be offset against any other CMI course for up to one year from the original date of booking.
  • First 7 days of courseIf you are outside the 14 day cooling off period from contract start date (which is day after date of booking), the full fees are non-refundable. This applies to learners who give written notice of their withdrawal  from the course within the first 7 calendar days of course commencement. A credit will remain in that learners account to be offset against any other CMI course for up to one year from the original date of booking.
  • After 7 days of course: If you are outside the 14 day cooling off period from contract start date (which is day after date of booking), learners who leave the course after the first 7 calendar days of the course commencement are entitled to no credit being applied to their account.

1.5 Deferral
Students wishing to defer a term, must complete a deferral request form within 15 calendar days of leaving the course.

A deferral request based on medical reason(s) is only accepted, if supported, with a verifiable Hospital letter or GP letter. Please note CMI may contact the hospital or GP to confirm the validity of medical letter. A general deferral request based on work or other personal reasons will not be accepted. Once a student submits a deferral request they must include a scanned copy of their validated Hospital letter or GP letter to and state the timeline they intend to return.

The CMI admissions committee will review the completed deferral request form and confirms its decision within 7 days of receipt of the deferral form and supporting documentation.

CMI will confirm whether your deferral request has been approved. CMI reserves the right to refuse a deferral request. Deferral requests approved are subject to CMI admin charges.

A term cannot be deferred more than 10 months from the date of the official ‘deferral approval date’. A ‘deferral approval date’ is the date the Admissions committee agrees to your deferral request. Students who leave a course and do not complete a deferral request form within 15 calendar days of leaving the course will forfeit their place and any fees paid for the course. No further deferrals will be offered .

Factors which prevent a deferral
CMI will make every effort to ensure any deferred course or exam proceeds, however, there are a number of factors beyond the institutes control which will prevent a deferral such as:

-changes to awarding body’ accreditation
-minimum student numbers not being attained
-school closure due to force majeure events
-course no longer offered
-deferral approval form not received within 15 calendar days of a deferral option being offered by CMI
-fully subscribed course

The institute is excluded from any responsibility to defer based on the above factors. No refund will be permitted and a student will forfeit their place on the course.

1.6 Sponsorship
Sponsor arrangements should be made well in advance of course commencement. If an employer is sponsoring you, a deposit to accompany your online booking is still required. Once full fee payment has been received by the sponsor, the deposit will be refunded.

To be approved for sponsorship, please include the information on the person authorising payment within your organisation to be inserted on the online booking form. Please note late payment from employer sponsors or organisations funding the course, will result in an applicant not being allowed to start the course or continue with the course. Sponsor payments to be made 2 weeks prior to course starting.

1.7  Computer Devices
All new applicants to CMI live online courses agree that they are fully responsible for their own internet devices to gain own access to the Moodle learning platform and Big Blue Button Live online classes . ‘Internet devices’ include Laptops, PCs, Ipads, Mobile phones etc. CMI do not take responsibility for internet devices which do not provide access to CMI online classrooms. It is expected that applicants to CMI courses have internet devices and access to internet browsers that support the following basic requirements:

  • Supported Operating System: Windows 10; Mac OS X 10.7+
  • Appropriate level of Internet Connection minimum of 3-5Mps download
  • DSL or Broadband access

Supported Browsers:

  • FireFox
  • Chrome
  • Microsoft Edge Internet Explorer

1.7.1 Exam dates and Extensions

All exam dates are provided to you by CMI at the start of your course. If due to exceptional circumstances you are unable to attend an examination or series of exams, then you are obliged to inform CMI in writing within 1 week prior to the exam and/or assignment submission date.

An extension is a request to extend the time stated in your course schedule to submit work or attend an exam. If an extension request to attend an exam is approved, the new exam sitting will be arranged subject to the award body conditions and at the next available date. Special sitting exams that take place may incur an additional fee.

If CMI must re-register you for a deferred exam with the awarding body an additional fee in addition to the special sitting fee will apply. Exceptional circumstances can involve being physically unable to complete the exam. In this case a scanned copy of the validated Hospital letter or GP letter must be sent to

A general extension request based on work or other personal reasons will not be accepted.

An extension request based on medical reason(s) is only accepted, if supported, with a verifiable Hospital letter or GP letter. Please note CMI may contact the hospital or GP to confirm the validity of medical letter. Notes from medical centres are not accepted. Once a student submits an extension request they must include a scanned copy of their validated Hospital letter or GP letter to and state the extended time required to sit their exam or submit their assignment.

A request for an extension must be made no later than 1 week prior to the exam and/or assignment submission date. No requests for extensions will be accepted 24 hours prior to or after the assessment deadline. *Please note that work commitments/letter for employers will not suffice for an extension.

CMI reserve the right to change, alter or amend exam dates. Exams cancelled due to extenuating circumstances such as school closure or exam centre closure will be rearranged for the next available exam series sitting and arrangements made as far as practically possible.

1.8 Rechecks
If you wish for a recheck , the cost will depend on the awarding body. Please consult CMI for correct fee.

1.9 Installment Plan
Installment arrangements are only available for unemployed persons or under exceptional personal circumstances. Please complete the installment plan form.

CMI do not guarantee that applicants will receive an installment plan. Any agreed plan must be agreed in writing between CMI and student. A 100euro administration fee applies to approved payment plans.

1.10 Special Needs Requirements

CMI offers access to Cmi courses to students with dyslexia, special needs/ and or disabilities where possible. On the booking form, it is important that new applicants indicate if they have special needs and what those needs are. In some cases, documentary evidence such as a doctors note may be required indicating what the impairment is.  CMI can make additional reasonable accommodation arrangements where possible upon request and will indicate whether a fee applies.

1.11 Course information
Details of the price, course start dates, duration, course description/modules is stated on the  website.

1.11 Reservation of right to alter format
CMI reserve the right to alter the format delivery of classroom courses to online live classes where insufficient numbers of students are attending class.

For the avoidance of doubt, all classes shall continue to take place online until further notice due to the impact of the Covid-19 pandemic. As soon as public health advice or directions from the government permit in-person classes or blended learning options, it shall be for CMI to decide in its absolute discretion whether to switch to in-person class or blended learning formats and any such switch shall not require the consent of the learner.

2. Our Liability to You

2.1 .The exclusions and limitations of liability contained in these Terms do not apply to: Any loss or damage resulting from death or personal injury caused by our negligence; Loss or damages arising from our fraudulent misrepresentation; or Any other losses which may not be excluded or limited by law.

CMI reserves the right to amend or change the details contained in these terms and conditions or web site and you will be deemed to consent to such amendments or changes if you continue to use the services offered by CMI. CMI reserves the right to change or alter any parts or sub-parts of the course on offer, including prices, location, content, delivery method, course dates, semesters and terms and conditions of application.

The Institute will notify students at the earliest possible opportunity where changes do occur. While every effort is made to ensure accuracy, responsibility is disclaimed for any error or omission on this website.

2.2 Force Majeure Events
CMI reserves the right to make alternative arrangements due to a force majeure unforeseen event. A force majuere event is an event that is beyond a party’s reasonable control and which prevents a party from performing its obligations under the contract. Where a force majeure event occurs, any such non-performance will not constitute a breach of contract.

Force Majeure events
This includes (but is not limited) to events such as:

– Disease, war, riot, work stoppages, actions or advice of any governmental, state or public body, strikes or other industrial action, cyber attack, power failure, failure of telecommunications services including broadband, damage to the building or equipment of CMI
– Severe weather or Acts of God which relate to all circumstances independent of the will of man, and which it is not in his power to control
– Epidemics, pandemics, public health advice

Alternative arrangements
In the event CMI are prevented from providing the services by Force Majeure event(s), we will take all reasonable steps to reinstate the provision of the services to you, as soon as is reasonably possible.

Alternative arrangements may include but are not limited to: postpone a course, or provide an alternative means of course delivery as a result of the same event, or rescheduling the timing or start date of a course or a semester.

Where CMI has had to make alternative arrangements due to a force majeure event, no refund or part refund will be provided and CMI shall not be responsible to the Learner for any consequential or indirect loss (such as third party financial costs or loss of income) arising as a result of any such alternative arrangements being made under this clause.

CMI reserves the right to activate the force majeure clause herein and implement contingency plans where events stated above impact the operations of educational services. In the event, of temporary forced school closure, CMI will make every effort to rectify the situation by providing alternative means of course delivery. This could mean moving from classroom learning to online remote learning and appropriate alternative arrangements will be communicated.

2.3 Where every effort is made by CMI to provide accurate information, it is ultimately the responsibility of learner applicants to verify the accuracy of the information presented to them prior to starting the course.

2.4. In no event shall CMI be responsible to you for any loss of profit, loss of earnings, loss of anticipated savings, loss of revenue or loss of goodwill that you may suffer. Furthermore, in no event shall we be liable to you for any indirect or consequential loss that you may suffer.

2.5. CMI are not responsible to you for any data that you lose either (a) as a result of accessing the Course Materials; or (b) during completion of any course. It is your responsibility to ensure that you regularly save and back up (i) all data which you hold on the computer from which you are accessing the course materials, and (ii) all data that you produce when completing the course.

2.6. Students will only have access to online course notes during term time. (Once assessment deadlines are complete access will no longer be available). It is the responsibility of students to store/print notes if they miss an assessment and it is agreed with CMI to at a later date.

2.7 Students who are unable to complete a course within the normal scheduled time frame will not be permitted to continue and finish the course at CMI unless it has been agreed in writing between CMI and the student to make alternative arrangements. CMI at its discretion will decide whether it is possible to offer the student a deferral. See section 1.7 on deferrals .

2.8  It is the responsibility of every student to check whether the qualification(s) they intend to do with CMI will allow them to progress to a higher level qualification at another educational institute prior to pursuing their chosen course with CMI. Ultimately it is the admissions department of a third level institute to decide on the merit of the qualification and whether it is valid to allow that student to enter the programme they have applied to with that same institution. CMI are not liable or responsible for students who fail to progress to their chosen course to a university or third level institute on the basis of the qualification they received from CMI.

2.9 Awards that are regulated from Ofqual and come from England are set at a particular level in that country. CMI states that a qualification at a certain level in England is ‘broadly equivalent’ to a certain level in Ireland as a guideline only. Ultimately the decision rests with the university/third level institute as to the eligibility of the applicant based on qualification, credits and work experience. As stated in section 2.8, CMI are not liable or responsible for students who fail to progress to their chosen course to a university or third level institute on the basis of the qualification they receive from CMI.

3.0 Assignments & Projects

CMI reserve the right to refuse late submission of assignments.

3.1 Awards: It is learners responsibility to notify CMI of any change of address. Any changes of address must be sent to CMI by email/in writing prior to completion of your course. Any students who did not receive an award will be required to pay a charge to cover the cost of re-issuing the award.

3.2. CMI will send out awards/certificates within a reasonable time-frame. Results are sent at the same time. Requests for early release of results will not be met.

3.3 School Facilities. No eating/drinking (other than water) in classrooms is permitted and students are expected to leave the classroom in a tidy state after use.

4. Learner Use of the Course Materials

4.1. In consideration of receipt by us of the course fee, we grant to you a non-exclusive, non-transferable license for you to use the Course Materials for the sole purpose of non-commercial home or work use.

4.2. Save as expressly set out in these Terms, you may not modify, copy, reproduce, re-publish, upload, post, transmit or distribute in any way any of the Course Materials. Any use of the Course Materials not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of our copyright or our other intellectual property rights, and / or the copyright or other intellectual property rights of our licensors.

Learner Rules
4.3.1 Full Attendance required

Students must attend a minimum required number of classes which is usually 70% depending on the course. Online students must have completed over 70% of course activities and be regularly reading online material.

4.3.2 Coursework supply on time

Students must comply with assessment deadlines when it comes to exam dates, assignments, projects etc. No late coursework is permitted except and only in the instance of proven medical circumstances preventing a student from completing their course. See note on deferrals and extensions of exams and courses above

4.3.3 No Disruption

The learner shall conduct themselves with courtesy and respect for their fellow learners and any staff, servants or agents of CMI and the property of CMI. Learners shall not:

disrupt the classes or behave in a harassing or intimidating manner;
cheat or attempt to cheat in their studies or exams;
act in a manner that will cause the reputation of CMI to be brought into disrepute.

4.4 Online Recording

Online classes may be recorded and made available online for a period of up to the duration of the course. You are not required to appear in that recording, but if you do participate in the class, you may be recorded and appear in that recording. You consent to your image and/or voice being shared in that recording for the purpose of the provision of the course if you do opt to have your camera and/or microphone on.

4.5 Online Learning

If CMI decides to provide the course through online remote learning or blended learning formats, Learners shall be responsible for ensuring that they have access to appropriate hardware, software and internet access to participate in such online remote learning components.

5.0 Students aged between 16-17

Here at CMI we provide the following services to children/young people:

Access to students aged 16 – 17 years old

We believe that:
1. Our priority to ensure the welfare and safety of every child and young person who attends our service is paramount.
2. Our guiding principles and procedures to safeguard children and young people reflect national policy and legislation and we will review our guiding principles and child safeguarding procedures every two years.
3. All children and young people have an equal right to attend a service that respects them as individuals and encourages them to reach their potential, regardless of their background.
4. We are committed to upholding the rights of every child and young person who attends our service, including the rights to be kept safe and protected from harm, listened to and heard.
5. Our guiding principles apply to everyone in our organisation.
6. Workers/teachers must conduct themselves in a way that reflects the principles of our organisation.

6. Legal Action

In the event of legal action, the prospect of a students (s) receiving an Award or Awards will automatically be frozen until the outcome of the legal proceedings have been finalised. Any legal action will be vigorously defended by Communications & Management Institute Ltd.

6.1. Complaints
In the event that you are unsatisfied with any aspect of the services offered by CMI, notice in writing must be made within 2 weeks of the issue arising. Please email CMI or write directly to Complaints CMI and their address. Click here for address. All complaints are addressed promptly.

7.0 General

7.1 The Contract is governed by and shall be construed in accordance with Irish law. Any dispute arising between us under or in connection with the Contract shall be subject to the non-exclusive jurisdiction of the Irish courts.

7.2 The Contract constitutes the entire agreement between us in relation to the provision by us to you of the Services offered, and they replace and supersede any prior arrangements between us in relation to the Services. You acknowledge that you are not relying on any statement made by us or any of our representatives with regard to the Services other than those expressly set out in the Contract. As stated earlier, nothing in these Terms or Conditions shall exclude or restrict our liability for fraud or fraudulent misrepresentation.

8.0 Privacy Policy

See Section CMI Privacy policy GDPR  which are separate to CMI’s terms and conditions. By entering into the Contract, you also agree to be bound by the terms of that CMI Privacy policy GDPR which are deemed to be incorporated into and form part of the Contract.

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Graham Moore